Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Chris Ong, Managing Director, Singapore
"At DHL, we continuously strive to enhance your customer experience and support your business needs. Your feedback is important for us to further improve our services to you."
Nizam Agil, Vice President, Customer Service, Singapore
“Customers are the key driver of our business. Sharing an intricate relationship, feedback provided by our customers will help us improve ourselves and continue to provide a high level of service.”
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