Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking

Customer Service

Complaint? Compliment?

Go straight to the top and tell Chris Ong, Managing Director, Singapore

Go Straight to the Top!

More Email Options

General Shipping

Technical Support for Online Shipping Tools

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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Track with WhatsApp

Learn more about WhatsApp

Call Us

Customer Service

1800 285 8888

+65 6285 8888 (Outside of Singapore)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Technical Support for Online Shipping Tools
+65 6389 7600
Monday to Friday: 8:30 – 18:00

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Chinese New Year	Feb 10 - 11
Good Friday	Mar 29
Hari Raya Puasa	Apr 10
Labour Day	May 1

Vesak Day	May 22
Hari Raya Haji	Jun 17
National Day	Aug 9
Deepavali	Oct 31
Christmas	Dec 25

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Holidays

Hours of Operation

Monday – Friday: 8.00 am – 9.00 pm

Saturday: 8.00 am – 2.00 pm

Sunday & Public Holidays: Closed

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!