Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Effective on 1 January 2021, DHL is updating the collection cut-off time for Saturday Pick-Up (SAT PU).
Customers will no longer be able to arrange for collection via MyDHL+ and other DHL Electronic Solution Services (ESS) tools after 11am (Singapore local time) on Saturdays.
Pick-ups can still be arranged through our 24/7 Customer Service Live Chat, but Saturday Pick-Up surcharge will apply.
The surcharge can be waived for accounts with an existing regular SAT PU arrangement upon request.
Effective 27 February 2023, ad-hoc shipment booking cut-off time to receive service on the same day is adjusted to the following:
  • Monday through Friday – 5:00 PM is the latest possible time to schedule a pickup to receive service before 7:00 PM
  • Saturday – 11:00 AM is the latest possible time to schedule a pickup to receive service before 1:00 PM
De Minimis Value Reduced De Minimis Value ReducedView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
Effective on 1 August 2021, we are updating our pick-up hours for customers. The available pickup window will be 1:30 pm to 9:00 pm, Monday to Friday and 9:30 am to 1:00 pm, Saturday. There will be no impact on transit time offering and regular pickup arrangements will not be affected.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express Singapore will be supporting the deliveries of mail-in ballots for the upcoming US 2020 Elections. Walk-in to one of our DHL Service Points with a photo ID or your US passport to send your ballots during this election period. More details.

We do not guarantee that delivery by DHL Express would satisfy a state’s requirements, such as a requirement that a ballot be postmarked. DHL Express does not accept any liability for ballots rejected at destination or for ballots not counted.
As we want to be able to seamlessly support our customers’ businesses through COVID-19 pandemic, kindly be informed that our billing process will be fully converted to electronic billing (e-billing) by end of 2020. Our e-billing platform, DHL MyBill, is a simple and effective tool for reviewing your DHL invoices, logging disputes and downloading reports. Subscribe to DHL MyBill for free at
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