DHL Express

Important Information

Beginning April 4, the current Flyer packaging type will be removed from MyDHL+ and replaced with the new FLEX packaging option, called “DHL Express Polybag (FLYER).”
This change allows customers to continue using Flyer packaging while improving our ability to accurately estimate shipment cost, based on the actual weight and dimensions.

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

Effective: February 10, 2025, Shipments exported to or imported from the Democratic Republic of the Congo are subject to Elevated Risk surcharges.
The index for determining the DHL Express Fuel Surcharge will change effective February 1, 2025. Please visit our Fuel Surcharge page for more details.
Effective: Dec 28, 2024, DHL Liability Limits terms will be updated to align with the International Civil Aviation Organization’s (ICAO) decision to increase the liability limits under the Montreal Convention. Compensation limits for cargo loss or damage will increase from 22 SDR/kg to 26 SDR/kg (~35 USD/kg).
View DHL Express Terms and Conditions of Carriage updated terms.
Qatar - Change of Tariff Classification Structure View DetailsQatar - Change of Tariff Classification Structure
Kuwait - Change of Tariff Classification Structure View DetailsKuwait - Change of Tariff Classification Structure
The new prices for DHL Express Services and Surcharges announced on December 1, 2024 will be effective January 1, 2025. Visit our Services and Surcharges pages for more information.
Optional Services - View Details
Customs Services - View Details
Surcharges - View Details
The index for determining the DHL Express Fuel Surcharge will change effective January 1, 2025. Please visit our Fuel Surcharge page for more details.
 
Turkey - Duty Threshold Changes View DetailsTurkey - Duty Threshold Changes
Fiji - De Minimis and VAT Changes for Personal Imports View DetailsFiji - De Minimis and VAT Changes for Personal Imports
Namibia - Commercial Invoice Requirements View DetailsNamibia - Commercial Invoice Requirements
Botswana - Import and Export Regulations Update View DetailsBotswana - Import and Export Regulations Update
To ensure operational continuity during a period of high demand, DHL will be activating a Demand Surcharge (formerly known as Peak Season Surcharge) effective September 15, 2024 until January 31, 2025.
View Details
Philippines - Customs Regulatory Fees View DetailsPhilippines - Customs Regulatory Fees
Thailand - Import VAT Added Tax View DetailsThailand - Import VAT Added Tax
Angola - De Minimis and Formal Entry Changes View DetailsAngola - De Minimis and Formal Entry Changes
Kazakhstan - De Minimis for Duty and Import VAT View DetailsKazakhstan - De Minimis for Duty and Import VAT
Indonesia - Expanded Items List for Import Licenses and Origin Surveys View DetailsIndonesia - Expanded Items List for Import Licenses and Origin Surveys
Europe - Shipments To and Transiting Through European Union and Common Transit Convention Countries View DetailsEurope - Shipments To and Transiting Through European Union and Common Transit Convention Countries
View Latest Details for Emergency Situation Surcharge.
El Salvador - Import Permit Exemptions View DetailsEl Salvador - Import Permit Exemptions
Oman - Identification Required for Shipments to Oman View DetailsOman - Identification Required for Shipments to Oman
United Kingdom - Health Certificate Requirements View DetailsUnited Kingdom - Health Certificate Requirements
Brazil - International Online Seller Duty Exemption View DetailsBrazil - International Online Seller Duty Exemption
Norway - Shipment Tax Collection View DetailsNorway - Shipment Tax Collection
Norway - International Online Sellers/E-platforms VAT Registration View DetailsNorway - International Online Sellers/E-platforms VAT Registration
Morocco - Tax Identification Number View DetailsMorocco - Tax Identification Number
International Online Marketplace Registration View DetailsInternational Online Marketplace Registration
International Online Marketplace Registration and Tax Collection View DetailsInternational Online Marketplace Registration and Tax Collection
Iron and Steel Processed Goods View DetailsIron and Steel Processed Goods
The European Union (EU) has introduced a new regulation known as Carbon Border Adjustment Mechanism (CBAM). Carbon Border Adjustment Mechanism (CBAM) View Details
Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
What’s New with MyDHL+

Effective 29th June 2023, DHL Express Singapore will cease ad hoc pickups on all Public Holidays, including Public Holidays in lieu (following Monday if the holiday falls on a Sunday).

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Search postcodes  
Providers of Ireland’s address database  
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Effective 27 February 2023, ad-hoc shipment booking cut-off time to receive service on the same day is adjusted to the following:
  • Monday through Friday – 5:00 PM is the latest possible time to schedule a pickup to receive service before 7:00 PM
  • Saturday – 11:00 AM is the latest possible time to schedule a pickup to receive service before 1:00 PM
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
Learn About What’s New
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

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