Important Information

Effective on 1 January 2021, DHL is updating the collection cut-off time for Saturday Pick-Up (SAT PU).
Customers will no longer be able to arrange for collection via MyDHL+ and other DHL Electronic Solution Services (ESS) tools after 11am (Singapore local time) on Saturdays.
Pick-ups can still be arranged through our 24/7 Customer Service Live Chat, but Saturday Pick-Up surcharge will apply.
The surcharge can be waived for accounts with an existing regular SAT PU arrangement upon request.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express will update its prices, effective January 2021. In Singapore, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand: From SGD 2.50 p/kg to SGD 3.10 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in SGD per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
Destination Country/Region
Origin Country / Region China Hong Kong & Macau Rest of Asia* Australia & New Zealand  Rest of World
(Africa, Americas, Europe and Middle East)
China   1.40 SGD 1.40 SGD 3.10 SGD 1.40 SGD
Hong Kong & Macau 1.40 SGD   1.40 SGD 3.10 SGD 1.40 SGD
Rest of Asia* 1.40 SGD 1.40 SGD 1.40 SGD 3.10 SGD 0.30 SGD
Australia & New Zealand  1.40 SGD 1.40 SGD 1.40 SGD 0.30 SGD 0.30 SGD
Rest of World 0.30 SGD 0.30 SGD 0.30 SGD 0.30 SGD 0.30 SGD

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

**All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged SGD 0.30/kg regardless of billing location.

Charge in SGD per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia
and New
Zealand***
Rest of Asia** Rest of World
(Africa,
Americas,
Europe and
Middle East)
China 1.40 SGD 2.50 SGD 1.40 SGD 1.40 SGD
Hong Kong* 1.40 SGD 2.50 SGD 1.40 SGD 1.40 SGD
Rest of Asia** 1.40 SGD 2.50 SGD 1.40 SGD 0.30 SGD
Europe 0.30 SGD 0.30 SGD 0.30 SGD 0.30 SGD
Americas 0.30 SGD 0.30 SGD 0.30 SGD 0.30 SGD
Rest of World 0.30 SGD 0.30 SGD 0.30 SGD 0.30 SGD

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged SGD 2.5 /kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

DHL Express Singapore will be supporting the deliveries of mail-in ballots for the upcoming US 2020 Elections. Walk-in to one of our DHL Service Points with a photo ID or your US passport to send your ballots during this election period. More details.

We do not guarantee that delivery by DHL Express would satisfy a state’s requirements, such as a requirement that a ballot be postmarked. DHL Express does not accept any liability for ballots rejected at destination or for ballots not counted.
As we want to be able to seamlessly support our customers’ businesses through COVID-19 pandemic, kindly be informed that our billing process will be fully converted to electronic billing (e-billing) by end of 2020. Our e-billing platform, DHL MyBill, is a simple and effective tool for reviewing your DHL invoices, logging disputes and downloading reports. Subscribe to DHL MyBill for free at mybill.dhl.com/login
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