Important Information
Important update regarding shipments to the United States with a customs value exceeding USD 800
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Important updates regarding shipments to the US with a customs value > USD 800: Transit delays & Temporary suspension of business-to-consumer (B2C) shipments
- As a result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
- Effective Monday, April 21st, 2025, and until further notice, we will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds USD 800.
Shipments with a declarable customs value below USD 800 are not affected by the suspension.
- Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the suspension, though they may also face delays.
Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations. This change has caused a surge in formal customs clearances, which we are handling around the clock.
While we are working diligently to scale up and manage this change, shipments over USD 800 - regardless of origin - may experience multi-day delays.
To manage this, starting Monday, April 21, 2025, and until further notice, we will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800.
Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays.
This is a temporary measure, and we will share updates as the situation evolves.
The DHL Express Flyer is Changing
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Beginning April 4, the current Flyer packaging type will be removed from MyDHL+ and replaced with the new FLEX packaging option, called “DHL Express Polybag (FLYER).”
This change allows customers to continue using Flyer packaging while improving our ability to accurately estimate shipment cost, based on the actual weight and dimensions.
Suspension of Controlled Military Item Shipments
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DHL Express does not accept international shipments of Controlled Military Items subject to export controls.
This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.
Elevated Risk Service Update
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Fuel Surcharge Index Update
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Updated Liability Limits Terms & Conditions
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New Customs Regulations from Around the World
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Updates to DHL Express Services and Surcharges
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Fuel Surcharge Index Update
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New Customs Regulations from Around the World
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Demand Surcharge
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Emergency Situation Surcharge
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Indonesia – Imports
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Malaysia – Imports
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European Union and United Kingdom – Imports
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European Union – Imports
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Jersey – Imports
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MyDHL+ Features Help You!
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Cessation of Ad hoc Pickups on Public Holidays
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Effective 29th June 2023, DHL Express Singapore will cease ad hoc pickups on all Public Holidays, including Public Holidays in lieu (following Monday if the holiday falls on a Sunday).
Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
New Customs Regulations from Around the World
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Ad-Hoc Shipment Pickup – Scheduling Change
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Monday through Friday – 5:00 PM is the latest possible time to schedule a pickup to receive service before 7:00 PM
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Saturday – 11:00 AM is the latest possible time to schedule a pickup to receive service before 1:00 PM
United Arab Emirates – Imports
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DHL Service Resumed
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.