Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to email@example.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Service Update: Saturday Cut-Off Time
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Emergency Situation Surcharge Adjustment
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.
We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:
- Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand: From SGD 2.50 p/kg to SGD 3.10 p/kg
Please note that this adjustment only affects shipments billed in Asia.
Below, you will find the details for the adjusted surcharge per origin and destination combination.
Charge in SGD per KG
|Origin Country / Region||China||Hong Kong & Macau||Rest of Asia*||Australia & New Zealand||Rest of World
(Africa, Americas, Europe and Middle East)
|China||1.40 SGD||1.40 SGD||3.10 SGD||1.40 SGD|
|Hong Kong & Macau||1.40 SGD||1.40 SGD||3.10 SGD||1.40 SGD|
|Rest of Asia*||1.40 SGD||1.40 SGD||1.40 SGD||3.10 SGD||0.30 SGD|
|Australia & New Zealand||1.40 SGD||1.40 SGD||1.40 SGD||0.30 SGD||0.30 SGD|
|Rest of World||0.30 SGD||0.30 SGD||0.30 SGD||0.30 SGD||0.30 SGD|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
**All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged SGD 0.30/kg regardless of billing location.
Charge in SGD per KG
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Rest of World
|China||1.40 SGD||2.50 SGD||1.40 SGD||1.40 SGD|
|Hong Kong*||1.40 SGD||2.50 SGD||1.40 SGD||1.40 SGD|
|Rest of Asia**||1.40 SGD||2.50 SGD||1.40 SGD||0.30 SGD|
|Europe||0.30 SGD||0.30 SGD||0.30 SGD||0.30 SGD|
|Americas||0.30 SGD||0.30 SGD||0.30 SGD||0.30 SGD|
|Rest of World||0.30 SGD||0.30 SGD||0.30 SGD||0.30 SGD|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged SGD 2.5 /kg regardless of billing location.
Why are we creating this surcharge?
DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.
You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.
Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.
These factors, among others, increase our costs during this period to unsustainable levels.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
How much will I be charged for my shipments?
Below you will find how this will work for 2 example shipments:
- 20 kg shipment from Wellington (New Zealand) to London (United Kingdom):
Surcharge amount: € 2.50
- 190 kg shipment from Bogota (Colombia) to Athens (Greece):
Surcharge amount: € 50
In what instances will the surcharge apply?
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Adjustment to Pick-up Service Times
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.
Shipping Process for 2020 US Elections
We do not guarantee that delivery by DHL Express would satisfy a state’s requirements, such as a requirement that a ballot be postmarked. DHL Express does not accept any liability for ballots rejected at destination or for ballots not counted.
E-billing – Go Paperless