Important Information

Annual Price Increase
DHL Express will update its prices, effective January 2024. In Singapore, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!

Effective 29th June 2023, DHL Express Singapore will cease ad hoc pickups on all Public Holidays, including Public Holidays in lieu (following Monday if the holiday falls on a Sunday).

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Effective 27 February 2023, ad-hoc shipment booking cut-off time to receive service on the same day is adjusted to the following:
  • Monday through Friday – 5:00 PM is the latest possible time to schedule a pickup to receive service before 7:00 PM
  • Saturday – 11:00 AM is the latest possible time to schedule a pickup to receive service before 1:00 PM
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
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