Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.

Per Shipment
SGD 34.00
Packaging Item
Need the courier to bring supplies?
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We offer a range of high-quality DHL-branded packaging items.

One-off flyers, envelopes and smaller boxes are free of charge. Larger boxes and tubes can be ordered through Customer Service and will be provided by the courier at time of pickup, a charge applies.

Per Piece
€ 3.00
Shipment Protection
Shipment Insurance
Let your shipment travel with peace of mind.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.
By Shipment Value

Outbound: SGD 30 or 3% of insured value

Inbound: SGD 17 or 1% of insured value

Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

It provides coverage and compensation in the case of loss or damage.

Per Shipment
SGD 7.00
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you.
Per Shipment
minimum of SGD 60.00
Saturday Pickup
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At Shipper's request, an ad-hoc pickup of a shipment up to 300 kg and pieces up to 30 kg on a Saturday, at selected postal code areas that have the operational capability, in countries where Saturday is not a normal working day. 
Per Shipment
SGD 34.00
Duty Billing Services
Duties and Taxes Paid
Who would like to pay the taxes?
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
SGD 34.00
Delivery Options
Neutral Delivery
When you don't want to share the value of goods, like for gifts, with the receiver.
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This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.
Per Shipment
SGD 30.00
Saturday Delivery
Get your shipment moving on a Saturday.
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We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
SGD 68.00
Residential Address
Get alerts and scheduling options for home deliveries.
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Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
SGD 4.50
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
SGD 8.00
Dedicated Delivery
We can make special arrangements when needed.
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At shipper’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. This definition can include a direct delivery from the Gateway through a dedicated courier. A receiver can request this service when booking an import shipment.
Per Shipment
minimum of SGD 60.00
Verbal Delivery Notification
Have us tell you when the shipment has been delivered.
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At shipper’s request, a proactive notification message given by Customer Service verbally by phone informing the shipper that their shipment has been delivered at destination. Delivery notification emails or text messages generated by our shipping tools are free of charge. 

The service is exclusively booked and performed through Customer Service.

Per Shipment
SGD 7.50
Additional Services
GoGreen Climate Neutral
We can provide environment-specific shipment data.
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This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs.

The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS). DHL can also provide reports for either a high level estimate or a detailed carbon footprint.

Please contact Customer Service or your Sales Representative to learn more.

Per Kilogram
SGD 0.18 per kg
Change of Billing
You can request changes to your invoice.
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This applies when a customer requests a change of defined billing information on an already issued invoice.

Which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.

Per Shipment
SGD 25.00
Printed Invoice
Still need a paper invoice?
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This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Shipment
SGD 5.00
Proactive Tracking
Have us tell you the current status of your shipment.
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At shipper’s request, a proactive notification message given by Customer Service verbally by phone updating the customer on selected key transport events or incidents with a potential impact on transit time. Tracking notification emails or text messages generated by our shipping tools are free of charge. 

The service is exclusively booked and performed through Customer Service.

Per Shipment
SGD 9.00
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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