Surcharges

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
Surcharge
Description
How We Charge
Cost
Dangerous Goods
Full Dangerous Goods
Shipping Dangerous Goods
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A surcharge is applied per shipment when the transportation of shipments involves handling substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations.

Contractual agreement required.

Per Shipment
SGD 120
Excepted Quantities
Shipping Dangerous Goods in Excepted Quantities
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A fixed surcharge per shipment applies, when the handling and transportation of shipments involves substances and commodities that are in Excepted Quantities in compliance with IATA Dangerous Goods Regulations.

Contractual agreement required.

Per Shipment
SGD 7.50
Dry Ice UN1845
When cool is not cold enough
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A surcharge is applied per shipment when the transportation of shipments involves handling Dry Ice UN1845 as a freezing agent for non-dangerous goods such as diagnostic specimens.

Contractual agreement required.

Per Shipment
SGD 15
Consumer Goods
Packages containing perfumes and prescription medicine intended for retail.
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A surcharge is applied for shipments containing consumer goods such as perfumes, aftershaves, aerosols, nail varnish and prescription medicines as covered by the IATA ID8000 section and packed in a form intended for retail sale and shipped to private individuals (B2C).

Contractual agreement required.

Per Shipment
SGD 30
Lithium Batteries (Loose) - Lithium Ion PI 965, Section II, Lithium Metal PI 968, Section II
Shipping loose lithium batteries.
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Lithium Ion PI 965, Section II

A service charge will be assessed on each shipment containing loose Lithium Ion batteries (PI 965, Section II). Such shipments must be compliant with the appropriate IATA Packing Instructions and are accepted from approved shippers only.

Lithium Metal PI 968, Section II

DHL Express will not accept any shipment containing loose Lithium Metal batteries (PI 968, Section II) or equipment that is known or suspected to contain defective or damaged batteries.

Per Shipment
SGD 120
Lithium Batteries (with Equipment) - Lithium Ion PI 966, Section II, Lithium Metal PI969, Section II
Shipping lithium batteries with equipment
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Lithium Ion PI 966, Section II

A service charge will be assessed on each shipment containing Lithium Ion batteries with equipment. Such shipments must be complient with the approriate IATA Packing Instruction 966, Section II and are accepted from approved shippers only.

Lithium Metal PI969, Section II

A service charge will be assessed on each shipment containing Lithium Metal batteries with equipment. Such shipments must be complient with the approriate IATA Packing Instruction 969, Section II and are accepted from approved shippers only.

Per Shipment
SGD 7.50
Lithium Batteries (in Equipment) - Lithium Ion PI 967, Section II, Lithium Metal PI970, Section II
Shipping lithium batteries in equipment
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Lithium Ion PI 967, Section II

Shipments containing Lithium Ion batteries in equipment are accepted only in compliance with the approriate IATA Packing Instruction 967, Section II.

Lithium Metal PI970, Section II

Shipments containing Lithium Metal batteries in equipment are accepted only in compliance with the approriate IATA Packing Instruction 970, Section II.

DHL reserves the right to reject shipments known or suspected to contain defective or damaged batteries.

Per Shipment
Remote Area Services
Remote Area Delivery
When shipping to a remote area
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This surcharge applies when a shipment is delivered to a location that is distant or difficult to serve.
 
Applies to domestic and international shipments.
Per Shipment
SGD 36 per shipment or SGD 0.60 per kilo, if higher
Remote Area Pickup
Importing shipments from remote pickup locations
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This surcharge applies when an import shipment is collected from a location that is distant or difficult to serve.
 
Applies to domestic and international shipments.
Per Shipment

36 per shipment

or 0.60 per kilo, if higher

Security Services
Elevated Risk
Countries where DHL operates at elevated risk.
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A surcharge is applied when shipping to a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism.
 
Countries affected (subject to change): Afghanistan, Iraq, Libya, Somalia, Mali, Niger, Sudan, Syria and Yemen
Per Shipment
SGD 100
Restricted Destination
Shipping in compliance with trade restrictions
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A surcharge applies when shipping goods to a destination country that is subject to specific trade restrictions imposed by the UN Security Council.
 
Countries affected (subject to change): Central African Republic, Democratic Republic of the Congo, Iran, Iraq, North Korea, Libya, Somalia, Syria and Yemen
Per Shipment
SGD 100
Data Correction
Address Correction
Our priority is to get your shipment in the right hands.
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A fixed surcharge is applied per shipment when the destination address provided by the Shipper is incomplete, outdated or incorrect and DHL is subsequently unable to deliver the shipment. DHL searches and determines the correct address to complete the delivery.
 
Applies to domestic and international shipments.
Per Shipment
SGD 16
Data Entry
The benefit of centralized data is on-time deliveries.
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A surcharge applies for each shipment consigned with non-electronic, paper based manual house waybills. Electronic shipping documentation incurs no additional charges.
Per Shipment
SGD 7.50
Non-Standard Shipments
Overweight Piece
Shipment pieces exceeding 70 kg
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A fixed surcharge is applied to every piece, including a pallet that exceeds a scale or volumetric weight of 70kg.
 
Applies to domestic and international shipments.
Per Piece
SGD 135
Oversize Piece
Large pieces exceeding 120 cm
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This fixed surcharge applies to every piece, including a pallet, with a single dimension in excess of 120 cm.

Does not apply to pieces already subject to Overweight Piece surcharge

 
Applies to domestic and international shipments.
Per Piece
SGD 130
Non-Stackable Pallet
When shipping non-stackable pallets
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This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging material.
 
Applies to domestic and international shipments.
Per Piece
SGD 275
Other Surcharges
Emergency Situation
Service continuation in emergency situations
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This surcharge applies in exceptional cases when DHL is required to recover costs associated with temporary emergency situations beyond DHL’s control which could not be reasonably anticipated at the commencement of an agreement.
Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices.
Domestic and International Time Definite services
Month
Surcharges
March 2021
15.00%
February 2021
14.00%
January 2021
12.50%
More About Fuel Surcharge
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The fuel surcharge for International Time Definite and Day Definite services will be based on the monthly average spot prices for US Gulf Coast (USGC) kerosene-type jet fuel, as reported by the U.S. Department of Energy.
There will be a two month lag in the application of the index. For example, the monthly average price for fuel in January is used to determine the applicable surcharge for March. This is due to the release dates of the spot pricing data.
The fuel surcharge applies to transportation charges on all services and to the following surcharges (where applicable):
  • Saturday Delivery
  • Saturday Pickup
  • Elevated Risk
  • Emergency Situation
  • Remote Area Delivery
  • Remote Area Pickup
  • Dedicated Pickup
  • Dedicated Delivery
  • Residential Address
  • Overweight Piece
  • Oversize Piece
  • Non-Stackable Pallet
DHL Express reserves the right to change the fuel surcharge index and table with or without notice. Both the amount and duration of the surcharge will be determined at DHL's sole discretion.
Jet Fuel Index (USD per gallon)
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At least
But Less Than
Surcharge
$0.52
$0.55
7.50%
$0.55
$0.58
7.75%
$0.58
$0.61
8.00%
$0.61
$0.64
8.25%
$0.64
$0.67
8.50%
$0.67
$0.70
8.75%
$0.70
$0.73
9.00%
$0.73
$0.76
9.25%
$0.76
$0.79
9.50%
$0.79
$0.82
9.75%
$0.82
$0.85
10.00%
$0.85
$0.88
10.25%
$0.88
$0.91
10.50%
$0.91
$0.94
10.75%
$0.94
$0.97
11.00%
$0.97
$1.00
11.25%
$1.00
$1.03
11.50%
$1.03
$1.06
11.75%
$1.06
$1.09
12.00%
$1.09
$1.12
12.25%
$1.12
$1.15
12.50%
$1.15
$1.18
12.75%
$1.18
$1.21
13.00%
$1.21
$1.24
13.25%
$1.24
$1.27
13.50%
$1.27
$1.30
13.75%
$1.30
$1.33
14.00%
$1.33
$1.36
14.25%
$1.36
$1.39
14.50%
$1.39
$1.42
14.75%
$1.42
$1.45
15.00%
$1.45
$1.48
15.25%
$1.48
$1.51
15.50%
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