FAQs – Login and Password

If you are already registered in MyDHL+ you should have received an email or two describing the changes coming to log in process. If you haven't seen these emails, here is what you need to know.

 

MyDHL+ will be enhancing the log in process for all customers. When we reach your account, you will log in as normal and then you will be prompted to log in using the new security process.

 

If you have accepted cookies for MyDHL+, you should only see the double log in once. If you don't allow cookies or have not accepted all the cookies from MyDHL+ you will see the multiple log ins until we have completed the updates.

 

We apologize for any inconvenience this may cause and hope to make these updates as quickly as possible.

After you receive an initial email describing the changes, you can expect to experience the new process within two to three weeks.

DHL takes the security of your data very seriously, the new log in process includes Multi-Factor Authentication (MFA) for enhanced security, plus an enhanced level of monitoring for fraudulent or suspicious behavior.

These changes will also simplify the log in process of registering for and using multiple DHL Express applications, portal and tools. After this change you will have one set of credentials you can use for registration, login and profile management.

If you are a corporate customer check with your corporations internal email security. Firewalls, spam folders, content filtering, VPNs and proxies could be blocking the one-time password SMS or email.

MFA is required in the following scenarios:

• Initial Login or Registration: You must authenticate once via MFA.
• Password Changes: MFA is triggered when logging in with a new password.
• Risk-Based Triggers: MFA may be prompted again based on login risk factors, such as:
  1. Logging in from a new device
  2. Accessing from a different country
  3. Location access changes (e.g., disabled or changed location permissions)

Log in to MyDHL+, select My Profile from the top navigation, then select DHL Express Login Profile.

If you have any additional questions, please contact us via live chat.

We understand that additional login steps, such as Multi‑Factor Authentication (MFA), can sometimes feel inconvenient.

To safeguard your account and shipment information, MFA is now a mandatory security requirement across all DHL Express digital platforms. This means it cannot be disabled for individual users. We’ve introduced this measure to protect against unauthorized access and to ensure the highest level of security for your data.

The good news is that MFA is only required in specific situations—such as your first login, when you change your password, or when our system detects a new device or location. For most users, it quickly becomes a simple and seamless part of the login process.

If you encounter any issues or feel that MFA prompts appear more frequently than expected, please reach out to us via live chat. We’ll be glad to help make your experience as seamless as possible.