DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Humphrey Pule, Country Manager
"The customer is the reason why we are in business! We strive to serve all our customers with great service quality. Where we do not measure up to your expectations please let me have your feedback and I will use that to drive improvements."
Haika Maleko, Head Of Customer Service
"As a customer to DHL Express, your experience with us is important to me, this is because you are the reason for our existence. Our aim is to have you delighted with our service every time; however, it does not happen all the time. For this reason, I would love your feedback on how we are doing so that we are able to improve you experience continuously and bring value to you."
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