DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Imelda Lutebinga, Country Manager
"Customer centricity is more than a strategy-it’s who we are. It’s embedded in our culture, guiding how we innovate, serve, and grow together with our customers."
Caritas Ntaganda, Head Of Customer Service
"We Strive to exceed our customer's expectations by embedding an insanely customer centric culture. Through kindness and courtesy, we create meaningful experiences."
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