FAQs – Payment and Billing

We offer four convenient payment options for transport charges.
Online via DHL MyBill
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ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.

By Phone
1-800-722-0081 and select option #2
 
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number

To ensure that we can consistently provide you with the industry’s highest-quality international services, DHL Express adjusts its prices annually – taking into consideration inflation and currency dynamics, as well as the administrative costs related to regulatory and security measures. The adjustment also enables us to continually invest in our air and ground network and the latest technologies, ensuring resilient, sustainable, and world-class customer solutions to and from the more than 220 countries and territories that we serve.

Yes. The changes in rates will apply to all DHL Express U.S. services.

Shipping rates for all DHL Express U.S. international services will increase by an average of 5.9%.

The new standard rates will be effective as of Monday, January 1, 2025.

Two new charges will be introduced in 2025:

• Non-Conveyable Piece is a new surcharge that applies to any piece within a shipment with an actual weight between 56 lbs. and 150 lbs. for exports and 25 kg and 70 kg for imports. The surcharge does not apply to pieces already subject to Overweight or Oversize Piece surcharge.
• Non-Routine Entry is a new Customs charge that applies when shipments are subject to non-routine clearance procedures, due to their value, weight and/or commodity as defined by destination Customs authorities. It may also apply in selected countries where DHL is legally obliged to outsource formal clearance entries to a licensed third-party broker.

There are two description changes in 2025:

• New Oversize Piece description:

  • A fixed surcharge is applied to every piece, including a pallet, with a single dimension in excess of 40 inches for shipments originating in the U.S. and U.S. Territories (100 cm for shipments originating outside of the U.S. and U.S. Territories).

• New Permit & Licenses description:

  • DHL will file necessary information – for example, permit/license details— and obtain approval, as required, for import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser devices, cosmetics, eyeglasses, food or other products regulated by the FDA, EPA or other government agencies. All PGA data is managed (submissions and responses) electronically. The charge applies to the duty and taxpayer.

There are 2 charge methodology changes in 2025:

DHL will charge a minimum amount for U.S. DTP billed export shipments if the 2 services below were provided at destination.

• New Bonded Storage charge methodology:

  • $30.00 plus $0.08 per kg, with a $50.00 minimum charge per shipment & per weight after 3 calendar days

• New Multiline Entry charge methodology:

  • $5.00 per line with a $10.00 minimum charge per shipment

As of January 1, 2025, you can use our online Rate Quote and Transit Time or Create a Shipment to calculate the shipping rate and service charges.

The new standard rates will be effective as of January 1 of each year.