FAQs – Payment and Billing

We offer four convenient payment options for transport charges.
Online via DHL MyBill
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ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.

By Phone
1-800-722-0081 and select option #2
 
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number

To ensure that we continue to provide you with the industry’s highest-quality international services, DHL Express adjusts its prices annually – taking into consideration inflation and currency dynamics such as administrative costs related to regulatory and security measures. This helps us to continue providing best-in-class air express services to and from the more than 220 countries and territories that we serve. The adjustment also enables us to continually invest in our infrastructure and technology to ensure resilient, sustainable, and world-class customer solutions.
Yes. The changes in rates will apply to all DHL Express U.S. services.
As of January 1, 2023, you can use our online Rate Quote and Transit Time or Create a Shipment to calculate the shipping rate and service charges.

Two new charges will be introduced in 2023:

Adult Signature is a new service option where upon customer request, DHL will obtain a delivery signature from an adult at the stipulated delivery address, which is then confirmed to the shipper. If for local legislative reasons, proof of the receiver’s age needs to be verified, DHL may need to request presentation of a valid government-issued personal identification document. A charge of $7.65 per shipment will apply.

Plastic Flyer:  Charges may apply for Plastic Flyers provided in bulks or stacks.

Are there any other changes, such as to methodology or naming in 2023?
Yes, there is a change to two Surcharges.

  • Exporter Validation will be aligned to Restricted Destination.
  • Restricted Destination charge description and methodology will change.

As of January 1, 2023, DHL will align Exporter Validation to Restricted Destination, plus expand the current $30.00 charge to documents.

New Restricted Destination description below:
A surcharge applies when shipping to a destination country or importing from a destination country that is subject to specific trade restrictions imposed by the UN Security Council or national legislation, such as the EEAS of the European Union or the US Office of Foreign Assets Control (OFAC). The list of destination countries in scope is published online as part of the respective surcharge table.  This charge may apply in addition to Elevated Risk.

 

Yes, there are changes to some Optional Services and Surcharges, effective as of January 1, 2023.

  • Address Correction will change from $19.50 per shipment to $21.00 per shipment
  • Change of Billing will change from $19.50 per shipment to $21.00 per shipment
  • Dangerous Goods will change from $130.00 per shipment to $145.00 per shipment
  • Direct Signature will change from $5.90 per shipment to $6.35 per shipment
  • Dry Ice will change from $6.55 per shipment to $7.05 per shipment
  • Non- Stackable Pallet will change from $270.00 per piece to $300.00 per piece
  • Oversize Piece will change from $71.50 per piece to $70.00 per piece
  • Overweight Piece will change from $94.00 per piece to $99.00 per piece
  • Remote Area Pickup and Delivery will change from the greater of $45.00 per shipment or $0.45 per lb to the greater of $49.00 per shipment or $0.49 per lb
  • Residential Address will change from $5.30 per shipment to $5.80 per shipment
  • Shipment Value Protection will change from $1.25 per $100.00 of coverage, $3.75 minimum to: $1.30 per $100.00 of coverage, $3.90 minimum

You can review the full list of Optional Services and Surcharges offered in the DHL Express Service and Rate Guide 2023.

The new standard rates will be effective as of January 1 of each year.
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