FAQs – Payment and Billing

Two new charges will be introduced in 2023:

Adult Signature is a new service option where upon customer request, DHL will obtain a delivery signature from an adult at the stipulated delivery address, which is then confirmed to the shipper. If for local legislative reasons, proof of the receiver’s age needs to be verified, DHL may need to request presentation of a valid government-issued personal identification document. A charge of $7.65 per shipment will apply.

Plastic Flyer:  Charges may apply for Plastic Flyers provided in bulks or stacks.

Are there any other changes, such as to methodology or naming in 2023?
Yes, there is a change to two Surcharges.

• Exporter Validation will be aligned to Restricted Destination.
• Restricted Destination charge description and methodology will change.

As of January 1, 2023, DHL will align Exporter Validation to Restricted Destination, plus expand the current $30.00 charge to documents.

New Restricted Destination description below:
A surcharge applies when shipping to a destination country or importing from a destination country that is subject to specific trade restrictions imposed by the UN Security Council or national legislation, such as the EEAS of the European Union or the US Office of Foreign Assets Control (OFAC). The list of destination countries in scope is published online as part of the respective surcharge table.  This charge may apply in addition to Elevated Risk.

Yes, there are changes to some Optional Services and Surcharges, effective as of January 1, 2023.

• Address Correction will change from $19.50 per shipment to $21.00 per shipment
• Change of Billing will change from $19.50 per shipment to $21.00 per shipment
• Dangerous Goods will change from $130.00 per shipment to $145.00 per shipment
• Direct Signature will change from $5.90 per shipment to $6.35 per shipment
• Dry Ice will change from $6.55 per shipment to $7.05 per shipment
• Non- Stackable Pallet will change from $270.00 per piece to $300.00 per piece
• Oversize Piece will change from $71.50 per piece to $70.00 per piece
• Overweight Piece will change from $94.00 per piece to $99.00 per piece
• Remote Area Pickup and Delivery will change from the greater of $45.00 per shipment or $0.45 per lb to the greater of $49.00 per shipment or $0.49 per lb
• Residential Address will change from $5.30 per shipment to $5.80 per shipment
• Shipment Value Protection will change from $1.25 per $100.00 of coverage, $3.75 minimum to: $1.30 per $100.00 of coverage, $3.90 minimum

You can review the full list of Optional Services and Surcharges offered in the DHL Express Service and Rate Guide 2023.