FAQs – Payment and Billing
What options do I have to pay my DHL invoice? |
We offer three convenient payment options for transport charges.
Online via DHL MyBill
Login Now
ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.
By Phone
1-800-722-0081 and select option #2
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number
Do I need a DHL account to pay for shipments in MyDHL+? |
Why is DHL changing my standard shipping rates? |
Exactly how will the standard rates be affected? |
Are all DHL services affected by the rate change? |
When will the rate change take effect? |
Will there be any new optional services or surcharges (OS&S) introduced for 2021? |
Will Optional Services and Surcharges change? Where can I find details? |
Yes, there are changes to some Optional Services and Surcharges, effective as of January 1, 2021.
View Optional Services
View Surcharges
Are there any other changes, such as to methodology or naming in 2021? |
Yes there is a change to the Single Clearance definition.
As of January 1, 2021 DHL will assess a service charge of $35.00 for shipments that require live entries and / or Antidumping / Countervailing clearance processing in addition to importer requests for a single formal entry if the shipment is qualified to be cleared informally on the manifest.
2021 Description:
Under 19 CFR 128 Express Consignments regulations, non-restricted merchandise based on value and commodity can be cleared on a consolidated manifest for more cost- and time efficient processing. DHL will assess a service charge for the following clearance processing that require individual handling:
- When the importer requests a single formal entry if the shipment is qualified to be cleared informally on the manifest
- If U.S. Customs and Border Protection requires Live Entry
- If the commodity and country of origin require Antidumping/Countervailing Duties at time of import