FAQs – Payment and Billing
| What options do I have to pay my DHL invoice? |
We offer four convenient payment options for transport charges.
Online via DHL MyBill
Login Now
ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.
By Phone
1-800-722-0081 and select option #2
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number
| Do I need a DHL account to pay for shipments in MyDHL+? |
No, all you need is a credit card.
| Why is DHL changing my standard shipping rates? |
To ensure that we continue to provide you with the industry’s highest-quality international services, DHL Express adjusts its prices annually – taking into consideration inflation and currency dynamics such as administrative costs related to regulatory and security measures. This helps us to continue providing best-in-class air express services to and from the more than 220 countries and territories that we serve.
| Are all DHL services affected by the rate change? |
Yes. The changes in rates will apply to all DHL Express U.S. international services.
| When will the rate change take effect? |
The new standard rates will be effective as of January 1 of each year.
| Will Optional Services and Surcharges change? Where can I find details? |
Yes, there are changes to some Optional Services and Surcharges, effective as of January 1 of each year.
View Optional Services
View Surcharges