FAQs – Payment and Billing
| What options do I have to pay my DHL invoice? |
We offer four convenient payment options for transport charges.
Online via DHL MyBill
Login Now
ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.
By Phone
1-800-722-0081 and select option #2
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number
| Do I need a DHL account to pay for shipments in MyDHL+? |
| Why is DHL changing my standard shipping rates? |
| Are all DHL services affected by the rate change? |
| Exactly how will the standard rates be affected? |
Shipping rates for all DHL Express U.S. international services will increase by an average of 5.9%.
| When will the rate change take effect? |
The new standard rates will be effective as of Monday, January 1, 2024.
| Will there be any new optional services, surcharges, or Customs services (OS&S) introduced for 2024? |
One new Customs service charge will be introduced in 2024:
- Clearance Processing is a new Customs service charge that will apply in selected countries, where additional costs are incurred for importing shipments in alignment with government agency requirements.
- A charge of $10.00 per shipment will apply.
| Are there any other changes, such as to methodology or naming in 2024? |
Yes, there are name changes to two Duty billing Services.
- Duty Tax Importer will be renamed Duty Tax Processing
- Duty Tax Receiver will be renamed Duty Tax Processing
| Where can I find the 2024 standard shipping rates or obtain a rate quote? |
| Will Optional Services and Surcharges change? Where can I find details? |
Yes, there are rate changes for some Optional Services, Surcharges and Customs Services, effective as of January 1, 2024.
- Address Correction will change from $21.00 per shipment to $22.50 per shipment
- Adult Signature will change from $7.65 per shipment to $8.15 per shipment.
- Bonded Transit will change from $85.00 per shipment to $90.00 per shipment
- Change of Billing will change from $21.00 per shipment to $22.50 per shipment
- Consumer Goods will change from $23.00 per shipment to $26.00 per shipment
- Dangerous Goods will change from $145.00 per shipment to $155.00 per shipment
- Direct Signature will change from $6.35 per shipment to $6.75 per shipment
- Dry Ice will change from $7.05 per shipment to $7.50 per shipment
- Elevated Risk will change from $20.00 per shipment to $30.00 per shipment
- Extended Liability will change from $4.00 for $400.00 fixed coverage per shipment to $5.00 for $500.00 fixed coverage per shipment
- Import Paperwork will change from $25.00 per packet or $1.00 for a soft copy to $25.00 per packet or $2.00 for a soft copy
- Permit & Licenses will change from $25.00 per shipment, plus cost of certificate to $26.00 per shipment, plus cost of certificate
- Prior Notice will change from $10.00 per notice with a $100.00 maximum per shipment to $13.00 per notice with a $130.00 maximum per shipment
- Neutral Delivery will decrease from $20.00 per shipment to $6.00 per shipment
- Non- Stackable Pallet will change from $300.00 per piece to $310.00 per piece
- Overweight Piece will change from $99.00 per piece to $100.00 per piece
- Residential Address will change from $5.80 per shipment to $6.15 per shipment
- Shipment Preparation will change from $20.00 per shipment to $26.00 per shipment
- Shipment Value Protection will change from $1.30 per $100.00 of coverage, $3.90 minimum to $1.40 per $100.00 of coverage, $9.80 minimum
- Temporary Import / Export will change from $90.00 per shipment to $150.00 per shipment
You can review the full list of Optional Services and Surcharges offered in the DHL Express Service and Rate Guide 2024
| Will DHL shipping systems be updated to reflect the rate change? |