FAQs – Payment and Billing

We offer three convenient payment options for transport charges.
Online via DHL MyBill
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ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.

By Phone
1-800-722-0081 and select option #2
 
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number

To ensure that we continue to provide you with the industry’s highest-quality international services, DHL Express adjusts its prices annually – taking into consideration inflation and currency dynamics such as administrative costs related to regulatory and security measures. This helps us to continue providing best-in-class air express services to and from the more than 220 countries and territories that we serve.
Shipping rates for all DHL Express U.S. international services will increase by an average of 4.9%.
Yes. The changes in rates will apply to all DHL Express U.S. international services.
The new standard rates will be effective as of Wednesday, January 1, 2021.
There are no new optional services or surcharges (OS&S) introduced for 2021.

Yes, there are changes to some Optional Services and Surcharges, effective as of January 1, 2021.
View Optional Services
View Surcharges

Yes there is a change to the Single Clearance definition.

As of January 1, 2021 DHL will assess a service charge of $35.00 for shipments that require live entries and / or Antidumping / Countervailing clearance processing in addition to importer requests for a single formal entry if the shipment is qualified to be cleared informally on the manifest.

2021 Description:
Under 19 CFR 128 Express Consignments regulations, non-restricted merchandise based on value and commodity can be cleared on a consolidated manifest for more cost- and time efficient processing. DHL will assess a service charge for the following clearance processing that require individual handling:

  • When the importer requests a single formal entry if the shipment is qualified to be cleared informally on the manifest
  • If U.S. Customs and Border Protection requires Live Entry
  • If the commodity and country of origin require Antidumping/Countervailing Duties at time of import
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