FAQs – Return Shipments
| Do I need a printer to create a return label? |
Yes, you’ll need a printer to print the label (and other shipping documents) if:
- You are the person returning a shipment and were not given a pre-printed label.
- You are creating a shipment and plan to enclose a return label and documents in the parcel.
You do not need a printer if:
- You are only emailing the return label and shipping documents to someone.
| What should I do if my shipment is returned to the sender? |
Service Claims can be filed only for shipments that have been delivered later than the committed date/time. If you have been charged for returned or cancelled shipments as a result of a DHL error, disputes should be submitted by this form. Examples of a DHL error will include mis-codes, mis-sorts, deliveries made to the wrong address. DHL will attempt to contact the recipient for a length of time in line with the Import Countries’ rules and regulations. Examples of customer errors would include incorrect or insufficient delivery address information, inadequate content descriptions, value discrepancies, etc.
| Can I create a return label when initially creating a shipment? |
Yes, just select the option to create a return label prior to finishing your shipment.
| Can I create a return label after a shipment has been delivered? |
Yes, you can create a return label at any time.