FAQs – Shipping Online

Goods Requiring Support

YES. DHL only accepts ITAR-controlled shipments from pre-approved shippers. Please contact the DHL Express Customer Service or your Sales Representative prior to tendering any ITAR-controlled shipments to DHL.
Requirements vary depending on whether medicines are being imported by a business or an individual consumer. Download our U.S. Import Medication Guidelines to better understand and comply fully with all FDA and CBP guidance to help expedite the Customs clearance process.

Weights and Dimensions

Accuracy is important, so if you have to estimate, try to be as accurate as possible.

  • DHL reweighs and measures all parcels once they arrive at our service centers.
  • If your estimated weight and dimensions are inaccurate, it may result in additional charges.


Yes. Packing your parcels with proper materials and care helps ensure shipments arrive safely and intact.

Creating Shipments

No. Only the United States Postal Service (USPS) is authorized to deliver to military addresses such as APO, FPO, or DPO.

Printing Labels and Documents

Most browsers open a new tab or window to enable printing the PDF label. You may need to check your browser settings to make sure MyDHL+ is not blocked or is a trusted site.

Internet Explorer

  1. Open Settings/Internet Options
  2. Select Security tab
  3. Click the green checkmark Trusted Sites
  4. Click the Sites button
  5. Enter https://mydhl.express.dhl and click Add

Microsoft Edge

  1. On the Print screen, after you click Print, you will receive an alert that mydhl.express.dhl pop-up is being blocked.
  2. Click Always allow
If your browser settings are correct and you are still not able to get to the print screen, please contact us at 1-800-CALL-DHL.

Canceling Shipments

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