FAQs – Shipping Online

YES. DHL only accepts ITAR-controlled shipments from pre-approved shippers. Please contact the DHL Express Customer Service or your Sales Representative prior to tendering any ITAR-controlled shipments to DHL.

Requirements vary depending on whether medicines are being imported by a business or an individual consumer. Download our U.S. Import Medication Guidelines to better understand and comply fully with all FDA and CBP guidance to help expedite the Customs clearance process.

Accuracy is important, so if you have to estimate, try to be as accurate as possible.

• DHL reweighs and measures all parcels once they arrive at our service centers.
• If your estimated weight and dimensions are inaccurate, it may result in additional charges.

Yes. Packing your parcels with proper materials and care helps ensure shipments arrive safely and intact.

No. Only the United States Postal Service (USPS) is authorized to deliver to military addresses such as APO, FPO, or DPO.

Most browsers open a new tab or window to enable printing the PDF label. You may need to check your browser settings to make sure MyDHL+ is not blocked or is a trusted site.

Internet Explorer

1. Open Settings/Internet Options
2. Select Security tab
3. Click the green checkmark Trusted Sites
4. Click the Sites button
5. Enter https://mydhl.express.dhl and click Add

Microsoft Edge

1. On the Print screen, after you click Print, you will receive an alert that mydhl.express.dhl pop-up is being blocked.
2. Click Always allow

If your browser settings are correct and you are still not able to get to the print screen, please contact us at 1-800-CALL-DHL.

The Known Shipper Program is a security initiative managed by the Transportation Security Administration (TSA) to enhance air cargo security. It was initially established by the Federal Aviation Administration (FAA) before the events of 9/11.

As a TSA-approved known shipper, your cargo can be transported via both cargo-only and passenger aircraft. This provides more options, flexibility, and potential cost savings. Additionally, your cargo experiences faster processing times and fewer delays compared to non-approved shippers.

The TSA collaborates with Dun & Bradstreet (D&B) to verify business information. Companies need to register with D&B to obtain a DUNS number, which is a unique business identification number linking to critical company information.

A DUNS number is a unique business identification number provided by Dun & Bradstreet. It is essential for the verification process under the Known Shipper Program. You can obtain a DUNS number for free by contacting D&B at (844) 207-7043 or visiting their website at www.dnb.com. Note that expedited processing may incur a fee.

Ensure that your business information with Dun & Bradstreet is accurate and up-to-date. Any discrepancies or outdated information may lead to processing delays for your cargo.

DHL collaborates closely with the TSA to ensure efficient handling of customers' cargo shipments while adhering to all necessary security measures. This partnership helps maintain high service levels and compliance with air cargo security requirements.

For more information about the Known Shipper Program and DHL Express’ participation, you can contact your Account Representative.