Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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Shipment Preparation

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.

Per Shipment
18.00 USD
Packaging Item
Need packaging material?
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Packaging Item

We offer a range of high-quality DHL-branded packaging items.

Envelopes and small boxes are free of charge. Larger boxes and tubes can be ordered through Customer Service and will be provided by the courier at time of pickup, a charge applies.

Per Packaging Item
6.00 USD minimum
Shipment Protection
Shipment Value Protection
Additional protection for your valuable goods.
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Shipment Value Protection
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
Minimum charge of 15.00 USD
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
5.25 USD
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
0.73 USD per kg, 40.00 USD minimum
Saturday Pickup
Shipping on Saturday.
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Saturday Pickup
In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
35.00 USD
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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Duties and Taxes Paid

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
2% of fiscal charges with minimum of 29.00 USD
Bill to Importer of Record
Have duties and taxes billed to a third party .
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Bill to Importer of Record

This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.

Per Shipment
25.00 USD
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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Neutral Delivery
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
30.00 USD
Saturday Delivery
Have your shipment delivered on a Saturday.
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Saturday Delivery

We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
60.00 USD
Residential Address
Get alerts and scheduling options for home deliveries.
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Residential Address

Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
7.50 USD
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
8.00 USD
Dedicated Delivery
We can make special delivery arrangements when needed.
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Dedicated Delivery
At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.
Per Shipment
0.64 USD per kg, 60.00 USD minimum
Verbal Delivery Notification
Have us call you when the shipment has been delivered.
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Verbal Delivery Notification

At shipper’s request, a proactive notification message arranged and given by Customer Service verbally by phone informing the shipper that their shipment has been delivered at destination. Delivery notification emails or text messages generated by our shipping tools are free of charge. 

Contact your local Customer Service for further assistance.

Per Shipment
5.00 USD
Additional Services
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
42.00 USD
Printed Invoice
Still need a paper invoice?
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Printed Invoice

This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Invoice
5.00 USD
Proactive Tracking
Get verbal status updates for your shipment.
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Proactive Tracking

With this VIP service, our Customer Service will contact you by phonen and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.

The service is exclusively booked and performed through your local Customer Service.

Tracking notification emails or text messages generated by our shipping tools remain free of charge of course. 

Per Shipment
2.5 USD
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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