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My VIP Care and Support Center

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

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Duties and Taxes

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Our Digital Assistant is available 24/7 to answer your questions.

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Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell President, DHL Express Venezuela

Go Straight to the Top!

More Ways to Contact Us

More Ways to Contact Us

Customer Service
0800 2255345

+58 212 6206000 (outside Venezuela)

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Carnival	Feb 15-16
Maundy Thursday	Apr 1
Good Friday	Apr 2
Declaration of Independence	Apr 19

Labor day	May 1
Battle of Carabobo	Jun 24
Independence Day	Jul 5
Simon Bolivar´s Day	Jul 24
Indigenous Resistance Day	Oct 12
Christmas eve	Dec 24
Christmas	Dec 25
New Year's eve	Dec 31

Hours of Operation

Hours of Operation

Monday – Friday: 8:00 - 5:00

Saturday: Closed

Sunday: Closed

DHL Fletes Aereos, C.A.
Av. Chicago con Calle Milan
Edificio DHL
La California Sur
Caracas 1060
RIF: J-00143809-2
C.P: 10-04

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!