Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Login and Password

Other convenient ways to track!

Chat with Us on WhatsApp

Learn more about WhatsApp

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Contact Us

Email Us

Tracking	Customer Service
Sales	Billing
Claims

More Email Options

More Email Options

Go Straight to the Top!

More Ways to Contact Us

More Ways to Contact Us

Customer Service
0800 2255345

+58 212 6206000 (outside Venezuela)

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Carnival	Feb 15-16
Maundy Thursday	Apr 1
Good Friday	Apr 2
Declaration of Independence	Apr 19

Labor day	May 1
Battle of Carabobo	Jun 24
Independence Day	Jul 5
Simon Bolivar´s Day	Jul 24
Indigenous Resistance Day	Oct 12
Christmas eve	Dec 24
Christmas	Dec 25
New Year's eve	Dec 31

Hours of Operation

Hours of Operation

Monday – Friday: 8:00 - 5:00

Saturday: Saturday

Sunday: Sunday

DHL Fletes Aereos, C.A.
Av. Chicago con Calle Milan
Edificio DHL
La California Sur
Caracas 1060
RIF: J-00143809-2
C.P: 10-04

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!