Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing

Complaint? Compliment?

Go straight to the top and tell Mahmoud Haj Hussein, DHL Express UAE Country Manager

Go Straight to the Top!

Call Us

Customer Service

600 567 567

00971 600 567 567 (International)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

General Shipping – Call Center
Monday – Saturday 08:00 – 18:00
Sundays – closed
600 567 567

General Shipping - Customer Service
Monday – Saturday 08:00 – 18:00
Saturday – Sunday 09:00 – 19:00
+971 4 292 4545

Technical Support for Online Shipping Tools
Monday – Friday 08:00 – 20:00
+971 4 292 4545

DHL Express Meydan - General Office
Monday – Friday 08:00 – 18:00
+971 4 299 5333

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

Prophet Muhammad's PBUH Birthday	Oct 29
Commemoration Day	Dec 1
National Day	Dec 2
National Day Holiday	Dec 3
New Year's Day	Jan 1

Eid al-Fitr	May 13
Eid al-Fitr Holiday	May 14 - 15
Arafat Day	Jul 19

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Holidays

Hours of Operation

Sunday – Thursday:

8:00am - 8:00pm

Friday - Sunday:
8:00am - 6:00pm

DHL Office

DHL Express UAE Country Office and ground Operations Facility
Meydan Road
Nad Al Sheba1
P.O Box 6252
Dubai
United Arab Emirates

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!