FAQs – Duties and Taxes
How are customs duties calculated? |
- Whether a shipment is a gift or not, it must still go through an import procedure as determined by customs law in the destination country.
- This system has been assigned by the World Customs Organization and continues to evolve.
Who is responsible for payment of duties and taxes? |
Who is responsible for payment of duties and taxes? |
- DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.
Why is the receiver being asked to pay Customs duties and taxes? |
Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.
- DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery.
- Generally DHL is unable to deliver parcels until these have been paid.
Why is the receiver being asked to pay Customs duties and taxes? |
- DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.
I’m sending a gift – can I pay duties and taxes instead of the receiver? |
Why doesn’t DHL include duties and taxes in its prices? |
The customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives.
- This is based on the information provided on the shipping label (or waybill) and customs paperwork – in particular the shipment contents, declared value and weight.
- Duties and taxes only apply to parcels traveling outside the European Union and not all goods are subject to these charges.
Are there any countries where duties and taxes don’t apply? |
Goods Purchased Online
Why did my online purchase get delivered by DHL? |
I was charged duties and taxes by customs for something purchased online. Why wasn’t that included as part of the overall shipping costs? |
- Duties and taxes are most typically not included in the price of the goods you purchase online.
- When purchasing goods online, some or all of these goods may not originate in the country you reside in.
- When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
- To ensure the DHL courier can deliver your goods in shortest possible transit time, when we enter your country, DHL pays the customs authority immediately on your behalf for any duties and taxes that are due on the goods.
- DHL only releases the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.
Why do I need to pay customs duty? |
Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on:
- The country of origin
- The value including transport charges
- The quantity of goods
Each country has its own customs laws and the duties for different types of goods and values are set locally. DHL, like any other international transportation company, must adhere to local customs legislation and so DHL pays duties on the receiver’s behalf to clear shipments on arrival.
When making my purchase it stated the price includes shipping costs. Why was I asked by DHL to pay additional charges to have my package delivered? |
Why do I need to pay customs duty if I received a shipment as a gift? |
Why am I restricted with value and quantity if I am ordering for my personal use? |
What additional charges can I expect following customs clearance? |
Depending on value and the type of goods imported you may expect the following:
Customs import duties (percentage of shipment value and transport charges)
- Local tax
- DHL Advance Payment surcharge
- Any regulatory charges, if applicable
How can I pay duties and taxes? |
You can choose how to pay duties and taxes:
- Online with major credit cards, debit cards, Interac and PayPal. DHL will send you a notification via SMS or email with a link to pay your duties and taxes. DHL recommends this method as it’s the quickest and easiest way to pay duties and taxes.
- Over the phone with major credit cards by calling 833-322-0844.
- Collect the package at your local service center and pay the brokerage invoice at the service center by credit card, Interac or cash.
What is a brokerage invoice? |
Goods entering Canada are subject to customs duty and the Goods and Services Tax/Harmonized Sales Tax (GST/HST).
Often times when receiving a shipment you will have paid for the goods and freight, but not the duties and taxes. The brokerage invoice details the duties and taxes owing to the Canadian Government for your goods and processing fees.
Copies of your invoice and customs entry can be downloaded online upon payment and up to 21 days after delivery.
Payment must be made on the brokerage invoice in order for the package to be delivered. A driver cannot deliver a package without first collecting the payment.
Would you like DHL to be your customs broker? |
What should I do if I’ve been charged the wrong amount for duties and taxes? |