Help and Support

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Customer Service

+49 (0) 228 902 435-11 Domestic

+49 (0) 228 902 435-13 International
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options
Missed DHL Express Delivery
+ 49 (0) 228 76 363 704
Mon – Fri 7 a.m. till 7 p.m., Sat 8 a.m. till 2 p.m.

Support Online Shipping Solutions
+49 (0) 228 902 435-17
Mon.-Fri. 8 a.m. till 6 p.m.
 
DHL Parcel or Mail
+ 49 (0) 228 4333112
Mon.-Fri. 8 a.m. till 6 p.m., Sat. 8 a.m. till 2 p.m.
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 01
Good Friday
Apr 07
Easter Sunday
Apr 09
Easter Monday
Apr 10
Labor Day
May 01
Ascension of Christ
May 18
Whit Sunday
May 28
Whit Monday
May 29
Day of German Unity
Oct 03
Christmas Day
Dec 25
Boxing Day
Dec 26
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Holidays
Hours of Operation
Hours of Operation
Customer Service
Monday – Friday: 7 a.m. till 7 p.m.
Saturday: 8 a.m. till 2 p.m.
Sunday: Closed

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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