Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    €0.9 p/kg to €2 p/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    €0.9 p/kg to €1.25 p/kg
  • Origins Europe, Americas and Rest of World to destination Australia and New Zealand:
    €0.2 p/kg to €2 p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in EUR per Kg


DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 0,90€ 2,00€ 0,90€ 1,25€ 2,00€ 0,90€
Hong Kong* 0,90€ 2,00€ 0,90€ 1,25€ 2,00€ 0,90€
Rest of Asia** 0,90€ 2,00€ 0,90€ 0,20€ 0,20€ 0,20€
Europe 0,20€ 2,00€ 0,20€ 0,20€ 0,20€ 0,20€
Americas 0,20€ 2,00€ 0,20€ 0,20€ 0,20€ 0,20€
Rest of World 0,20€ 2,00€ 0,20€ 0,20€ 0,20€ 0,20€

DHL Express Emergency Situation Surcharge as of July 1st, 2020

Destination Country/Region
Origin Country/Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 0,90€ 1,65€ 0,90€ 0,90€ 0,90€ 0,90€
Hong Kong* 0,90€ 1,65€ 0,90€ 0,90€ 0,90€ 0,90€
Rest of Asia** 0,90€ 1,65€ 0,90€ 0,20€ 0,20€ 0,20€
Europe 0,20€ 0,20€ 0,20€ 0,20€ 0,20€ 0,20€
Americas 0,20€ 0,20€ 0,20€ 0,20€ 0,20€ 0,20€
Rest of World 0,20€ 0,20€ 0,20€ 0,20€ 0,20€ 0,20€

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Spain, the average price increase will be 4.9% for Time Definite products and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

After the Royal Decree declaring the State of Alarm on March 14, 2020, we confirm that DHL Express is operating normally throughout the country.

In this Royal Decree no restriction is established to the activity of the transport of merchandise to guarantee the supply of goods to the population in general and to the rest of the economic and productive activities. The restrictions introduced refer exclusively to the movement of people leaving the free movement of goods.

The company is taking all necessary measures to face the crisis situation, giving the highest priority to health and safety to protect our customers, our staff and anyone who interacts with our network.

The situation is constantly evolving and, therefore, the measures implemented will be gradually modified and adapted to needs.

Even in a time of particular difficulty, we continue to strive to guarantee our customers the best quality of service.

DHL TASK FORCE FOR CORONAVIRUS

The safety of our employees and customers is paramount and the situation is changing rapidly, therefore constant monitoring is required. In this sense, DHL Express Spain has established a Coronavirus working group, led by CEO Miguel Borrás, who coordinates with the different functions of the company, monitoring the situation daily.

DHL tasks force tasks:

  • Implementation of prevention measures to guarantee the safety of employees and customers.
  • Implement contingency measures to mitigate any potential impact on the business.
  • Keep employees and customers constantly informed of any update.

EMPLOYEES

We keep our employees updated daily, through internal means, with updated publications and quarantine precautionary measures have been implemented in line with the instructions of the local health authorities.

Social distancing measures

  • Keep at least 1 meter away from each other.
  • Avoid physical contact (i.e., handshake, hugging)
  • Ban face-to-face meetings and substitute for teleconferences.

Hygienic label measures

  • Wash your hands frequently and thoroughly with soap and water (more than 20 seconds)
  • Cover the mouth when coughing or sneezing (with disposable tissues or flexed elbow)
  • Avoid touching your face (eyes, nose or mouth) with your hands without washing.
  • Avoid close contact with sick people, sneezing or coughing
  • Stay home when you are sick and when recommended by the authorities.
  • Clean and disinfect surfaces and objects that people touch frequently.

OPERATIONS

Although the movement of goods is not being affected by the expansion of the SARS-CoV-2 Coronavirus, DHL has activated its Crisis plan to assess the current situation and establish the appropriate preventive measures to minimize the impact on our business, as well as establish the contingency and business continuity measures in order to recover normality in our operations as soon as possible if necessary.

Measures for the distribution of goods

There is no evidence that infection with any type of coronavirus is possible through contact with objects or packages, including those arriving from areas where cases have been reported. Even so, we have implemented exceptional measures to avoid contacts and offer alternatives to any customer who does not want to sign through the scanner screen.

  • The courier must wear latex gloves to use the scanner.
  • The courier must always keep a minimum of one meter away from the customer.
  • The package must be left on the ground, more than a meter away from the client.
  • The client can sign on a blank sheet or on the package itself and the courier can capture the photo from the scanner.
  • The couriers regularly disinfect their hands and the scanner with disinfecting liquid.

In case you need more specific details about the operational status in a certain country or about a particular shipment, please contact your commercial agent or customer service representative.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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