Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Do you have a tracking number that isn’t 10 digits?

Email Us

How Can We Help?

Tracking	Customer Service
Claims and Complaints	Billing
Online Shipping Technical Support	Customs Enquires
Report a Fraud

Complaint? Compliment?

Go straight to the top and tell Raúl Cuadrado, Customer Service Director DHL Express Spain

Go Straight to the Top!

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat Now!

Call Us

Customer Service

902 12 24 24

(Service for companies and private consignees)

+ 34 - 91 309 84 52 for international calls

General service inquiries, bookings, shipment status and deliveries

More Call Options

Alternative phones based on call origin:

Madrid, Andalucía, Valencia, Ceuta and Melilla: 91 309 84 31
Catalonia and Balearic Islands: 93 267 61 31
Rest of Provinces: 94 481 89 31

Electronic Shipping Solutions Technical Support: 913 098 460

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Epiphany	Jan 6
Good Friday	Apr 15
Labour Day	May 1
Spanish National Holiday	Oct 12

All Saint's Day	Nov 1
Constitution Day	Dec 6
Inmaculate Conception	Dec 8
Christmas	Dec 25

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Holidays

Hours of Operation

Monday – Friday: 08:00 - 20:00

Saturday: 09:00 - 14:00

Sunday: Closed

DHL Office

DHL Express Spain, S.L.U
Edificio Servicios Generales
Centro de Carga Aérea Madrid – Barajas
Avenida Central s/n
28042, Madrid

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Fraud Awareness

Watch for potential misuse of our brand.