FAQs – Tracking and Monitoring

In Spain, the DHL Group has different divisions, through different companies and legal entities, each one of them managing different products and services.
You are in the DHL Express web site. If you wish to reach another division, click in our divisions.
DHL Express shipments have a reference of waybill of 10 digits and a piece identifier of 20 positions that begins with “JD”.
If your shipment has a reference that includes alphanumeric characters or different number of digits, probably it is managed by DHL eCommerce.

For tracking these shipments:
If it is a domestic road shipment or you're already DHL eCommerce Customer, try the following link: Business
Customer Service Hot line: +34 919 199 224/e-mail: clientesparcel.spain@dhl.com

If its comes from other country or it's a private consignee, try the following link: Private Customers
Customer Service Hot line: +34 919 199 226 or fill the required information.

This could be due to various reasons.
  • The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number.
  • If you are waiting for a domestic road shipment, it is handled by the DHL Parcel division. Try the following link Business Customers
  • If your shipment comes from other country to a private consignee, it would probably be handled by DHL e-commerce, DHL Paket or DHL Global Mail. Try in the following link Private Customers
DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. DHL is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.
The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
This status provides an indication of the clearance processing from the destination. Please click in to the Further details (+) to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.
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