Informação Importante

DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.

The resumption of operations follows a successful agreement reached between DHL Express Canada and the Unifor trade union, which represents a significant proportion of our workforce in Canada, after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.

For information regarding delayed shipments due to the service suspension, please contact customer service.

We are pleased to inform our customers that DHL Express has resumed delivery services to and from Israel as of today, following the reopening of the country’s airspace to air traffic. Full operations will be reinstated by 30 June.

Please note that, due to the elevated risk associated with shipments to and from Israel, elevated risk surcharges may apply. For further details regarding these surcharges and other relevant information, please contact our customer service.

At DHL Express, the safety of our personnel and the security of your shipments are our highest priorities. We appreciate your understanding and support as we navigate this situation.

• As of April 28th, 2025, DHL Express has withdrawn the temporary suspension of business-to-consumer (B2C) shipments to the United States with a customs value exceeding USD 800.
• This decision follows constructive dialogue between DHL and the U.S. government, who demonstrated a strong willingness to understand our operational and technical challenges, and who agreed that it was imperative to act quickly in the interest of U.S. consumers.
• Starting April 28th, 2025, the value thresholds for shipments being sent to the U.S. have been adjusted. Shipments valued between USD 800 and 2,500 can once again be cleared using the expedited informal entry process. This positive development will enable us to resume normal operations.
• Your shipments to the U.S. may still experience transit delays as we navigate the reintroduction of the service and while we clear the current backlog as soon as possible.
• Shipments – both B2B & B2C - with declarable customs value below USD 800 remain unaffected by these changes.

A partir de 2 de Julho de 2023, ao criar um envio para a Irlanda nas soluções de envio MyDHL+ e DHL Express

• A cidade e o código postal serão necessários para o endereço do Destinatário

A DHL foi alertada da utilização não autorizada do seu nome comercial em mensagens SMS pedindo aos recetores para descarregar uma aplicação com a extensão '.apk'. Encorajamo-lo a informar-nos logo que possível, enviando uma imagem de ecrã do SMS suspeito para phishing-dpdhl@dhl.com, e incluir o número de telefone suspeito na mensagem. Depois de comunicar a mensagem fraudulenta, por favor elimine-a e em nenhuma circunstância deverá descarregar a aplicação.

Ver mais informações sobre sensibilização para a fraude