Help and Support

My VIP Care and Support Center

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Customer Service

13 14 06

+61(7)3724 5700 (overseas)

 

Mon to Fri: 0700 - 2000 AEST

Weekend/Public Holiday: 0800 - 1600 AEST

Questions and support for shipment status, delivery and courier pickups.
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Billing and Invoicing
1300 301 307
0900 - 1700 AEST, 0900 - 1800 AEDT

Duty collection
1300 921 066
0800 - 1900 AEDT

Technical Support for Online Shipping Tools
1800 226 349
0830 - 1900 (AEST), Mon to Fri

Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Australia Day
Jan 26
Canberra Day
Mar 8
Good Friday
Apr 2
Easter Saturday
Apr 3
Easter Sunday
Apr 4
Easter Monday
Apr 5
Anzac Day
Apr 25
Public Holiday
Apr 26
Reconciliation Day
May 31
Queen's Birthday
Jun 14
Labour Day
Oct 4
Christmas Day
Dec 25
Boxing Day
Dec 26
Christmas Day Additional Day
Dec 27
Boxing Day Additional Day
Dec 28
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Holidays

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