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Customer Service

13 14 06

13 14 06 (local)
001161737245705 (international)
Questions and support for shipment status, delivery and courier pickups.
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Billing and Invoicing
1300 301 307
0900 - 1700 AEST, 0900 - 1800 AEDT

Duty collection
1300 921 066
0800 - 1900 AEDT

Technical Support for Online Shipping Tools
1800 226 349
0830 - 1900 (AEST), Mon to Fri

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Hours of Operation
Customer Service Opening Hours (AEST)
Monday – Friday: 6:00am - 8:00pm
Saturday & Public Holidays: 7:00am - 4:00pm 
Sunday: 7:00am - 3:00pm
Holidays
Holiday Hours
Holiday Hours
We're closed on these holidays.
Australia Day
Jan 26
Canberra Day
Mar13
Good Friday
Apr 7
Easter Sunday
Apr 9
Easter Monday
Apr 10
Anzac Day
Apr 25
Reconciliation Day
May 29
King's Birthday
Jun 12
Labour Day
Oct 2
Christmas Day
Dec 25
Boxing Day
Dec 26

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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