Help and Support

My VIP Care and Support Centre

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
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Hours of Operation
Customer Service Opening Hours
Monday – Friday: 07:30 – 20:00
Saturday: 08:00 – 14:00
Sunday: Sunday
Holiday Schedule
Holiday Schedule
We're closed on these holidays.
New Year's Day
Jan 1
Good Friday
Mar 29
Easter Monday
Apr 1
Early May bank holiday
May 6
Spring bank holiday
May 27
Summer bank holiday
Aug 26
Christmas Day
Dec 25
Boxing Day
Dec 26
Call Us
Customer Service
Business customers
0844 248 0844
Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.
0344 248 0012
Local call rates apply.
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