How can I know which company of the Deutsche Post DHL Group manages my shipment and where can I track it?

In Spain, the Deutsche Post DHL Group has different divisions, through different companies and legal entities, each one of them managing different products and services.

You are in the DHL Express web site. If you wish to reach another division, click in our divisions.

DHL Express shipments have a reference of waybill of 10 digits and a piece identifier of 20 positions that begins with “JD”.

If your shipment has a reference that includes alphanumeric characters or different number of digits, probably it is managed by DHL Parcel. For tracking these shipments:

If it is a domestic road shipment, try the following link Business Customers
Customer Service: Hot line 902 12 30 30 / e-mail: clientesparcel.spain@dhl.com
If its comes from other country to a private consignee, try the following link Private Customers
Customer Service: Hot line 902 12 70 70 / e-mail: clientesparcel.spain@dhl.com

Why do I receive an invalid waybill message when tracking the shipment?

This could be due to various reasons.

The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number.
If you are waiting for a domestic road shipment, it is handled by the DHL Parcel division. Try the following link Business Customers
If your shipment comes from other country to a private consignee, it would probably be handled by DHL e-commerce, DHL Paket or DHL Global Mail. Try in the following link Private Customers

When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?

DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. DHL is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.

I have tracked a shipment and been told to contact DHL. Why is this?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

My shipment is showing “Custom status updated” from the destination, even though the shipment just left the country. What does this mean?

This status provides an indication of the clearance processing from the destination. Please click in to the Further details (+) to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.

If I do not have my tracking number, is it still possible to track my shipment?

Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.

FAQs – Tracking and Monitoring