Data Types We Process

Types of personal data we process

We only process your data which is required for a specific purpose. In some countries, additional data can be processed to comply with local laws.
Contact data
Contact data
Information to contact you e.g. when we pick-up or deliver a package.
Such as: your name, phone number, address, email address
Employment candidate administration data
Employment candidate administration data
Information used in HR systems for candidate employee master data.
Such as: your application, your competences, work visa
User authentication and authorization
User authentication and authorization
Information to identify and verify you as a user of our systems and to verify your access to specific data e.g. On Demand Delivery application will show your pending shipments.
Such as: your login ID, password, IP address
Profile Data
Profile Data
Information on your DHL profile e.g. to set your delivery preferences.
Such as: your delivery preferences, order/purchase history
Contract data
Contract data
Information laid down and agreed upon in contracts e.g. the contracting parties.
Such as: activity on contract, party names
Shipment data
Shipment data
Information enabling the pick-up and delivery of your shipment e.g. status of your shipment.
Such as: your address, shipment documents, proof of delivery
Financial data
Financial data
Information used for invoicing, financial and payment processes e.g. bank account number which is used for payments.
Such as: your bank account, ePayment details
Identification data
Identification data
Information used to identify you e.g. passport image to verify your identity.
Such as: your ID data, social security number, passport image
Characteristics
Characteristics

Information that is typical or noticeable related to you, which makes it possible to distinguish you from other persons.

Such as: your signature as a proof of delivery


Telecommunication and survey data
Telecommunication and survey data
Information communicated via you to one of our employees or by filling in an online survey e.g. when you call our customer service.
Such as: your feedback, when applicable call recording
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