Help and Support

My VIP Care and Support Center

Chat with us on LINE

Simply add us via
*LINE and the LINE logo are registered trademarks of LINE Corporation.

Call Us
Customer Service


Questions and support for shipment status, delivery and courier pickups.
Hours of Operation and More Call Options
Hours of Operation and More Call Options

General Shipping
East Japan (North of Shizuoka, Nagano, Niigata):

West Japan (West of Aichi, Gifu, Toyama):

Monday to Friday 8:00-19:00 
Saturday 8:30-14:00 
Sunday and National Holiday: Closed

Billing and Invoicing
Monday to Friday: 9:00 – 17:30
Saturdays and Sunday: Closed

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year Holiday
Jan 1-3
Coming-of-age Day
Jan 8
National Foundation Day (Substitute)
Feb 12
Emperor's Birthday
Feb 23
Vernal Equinox Day
Mar 20
Showa Day
Apr 29
Constitution Memorial Day
May 3
Greenery Day
May 4
Children's Day (Substitute)
May 6
Marine Day
Jul 15
Mountain Day (Substitute)
Aug 12
Respect for the Aged Day
Sep 16
Autumnal Equinox Day (Substitute)
Sep 23
Sports Day
Oct 14
Culture Day (Substitute)
Nov 4
Labor Thanksgiving Day
Nov 23
Year End Holiday
Dec 30-31
Show More
Show Less

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Back to Top