Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

Exporting Advice

Resources to help US businesses increase exporting sales.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Alcoholic Beverages

Important guidelines for exporting and importing alcohol.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Other convenient ways to track!

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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How Can We Help?

Open an Account

More Email Options

More Email Options

Billing Assistance

Bill Another Account

Dispute a Charge

Other Billing Assistance

Payment Not Applied

Customs Support

Continuous Bond

Import Customer Master File

Hand Over to Broker

Importer Parts List

Denied Parties Proof of Identification

Technical Support

General Technical Support

Third Party Vendor Support

Claims

How to File a Claim

Fraud Support

Stop a Fraudulent Shipment

Suspicious Email or Recruitment Ad

Confidential Security Issue

Investigation Support

More Ways to Contact Us

More Ways to Contact Us

Customer Service
1-800-CALL DHL (1-800-225-5345)

Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary.
Attempted Delivery Notices
1-888-273-8876

Billing Assistance
1-800-722-0081

Dangerous Goods
1-866-817-3794

Service Point Partners
1-888-262-4462

Technical Support
1-800-527-7298

Go Straight to the Top!

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Years' Day (Observed)	Jan 2
Dr. Martin Luther King Jr. Day	Jan 16
Memorial Day	May 29
Independence Day	Jul 4
Labor Day	Sep 4

Thanksgiving Day	Nov 23
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 6:00 AM – 7:00 PM AZ Time*
*Arizona (AZ) does not observe Daylight Savings Time

DHL Express
1210 South Pine Island Road
Fourth Floor
Plantation, FL 33324
USA

Customer Correspondence:
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!